Interesting (ish) article over on Reuters about auditing your image. 2 Things really leaped out at me:

1. “…remember that it is usually not in employees’ best interests to point out any problems they might end up being assigned to fix or for which they might be blamed.”
   If this describes your office culture…well, good luck anyway (shudder).
2. “A confused mind always says no.”
   That’s a really good point, how hard do you try to make sure the most common questions that occur to your customers are taken care of before they are asked? (The point is that I guess they don’t always get asked). How clear is your message?

thomas valaitis reputation, staff, success strategies blame culture, clarity