dealing with angry customers
March 17th, 2009
Don’t concede an inch, and make sure you get the last word. It’s essential to create an environment that you feel happy in.
The troublesome customer will know that you are not to be messed with, and will most likely know not to mess with you again.
If you deliver your angry last word with enough conviction, there is a fair chance they will tell all of their troublesome friends to leave you alone too! After all, these are not the sort of people you want to do business with anyway.
No. The disabled are a small minority who’s business you can afford to do without.