Great news! You can tell your staff (or yourself) that from now on it’s ok to be rude to customers.
I know this is true because nice things make you fat.
Pork and Beer and Wine and Crisps and Banoffee and Sausages make you fat.
Being nice to customers doesn’t make you fat.
Case closed.
If only I had figured this out as quickly as government departments and telecoms companies.
Too much. Well, probably some of yours.
Does Simon Cowell make his money from the winner of the X factor and the Christmas number 1?
Or from the 325 former contestants wheeled out to perform on the show?
Or from the album sales of his artists touted on the adbreaks (which are at times only 7 minutes apart)?
Or from commercial rights to the songs?
Or from the live vote?
Or from the “win a VIP trip” competitions?
Or from the special live tour which follows the series?
Or from growing his own personal exposure and brand?
Or from the growth of Cheryl Cole as a brand?
Or from the “Susan Boyle” album, tour and television program?
No. He makes it from you.
Feeling exploited?
Well I guess you shouldn’t, because you probably enjoyed it.
Unless your wife makes you watch / listen to it. 
Smart guy.
step 1) it is essential that you create an environment that makes the exit as simple as possible. You want to leave a secure and tidy operation behind you with no loose ends.
step 2) decide who must remain in the business to make the transition a success, and consider how they will feel about your exit
step 3) pick up your keys and leave. Perhaps at this point you may like to go for a drink and dream about having a business that somebody would want to buy.
….when dealing with Xritish Telecoms customer service.
Any business referred to in this post is entirely fictional (or at least, their customer service is).
Rant over.
Definitely go to the person with the massive house and big shiny car.
Everybody else just talks a good story.
Have you ever laughed so hard that you actually stopped making a sound, like a negative crescendo?
Maybe that’s why your phones are a bit quiet. Perhaps your customers are so desperate to take up on your product or service, that they are unable to speak. Alternatively, perhaps you need to look at your marketing strategy.
So far, I have been given:
a cold
a bug
several headaches
lots of bills
It’s going to be a belter of a xmas.
The freakonomics blog have started an interesting discussion on value.
Is feeding a large family in Malawi for 2 months worth the same to you as a round of Golf or a trip to the theatre? (It costs about the same)
Is a new house worth a week of John Terry’s footballing services?
If people are judging the value your product or service in “feeding African family” terms, you’re in big trouble.
It’s very easy to sell something if you believe in it.
That’s because you’re not selling it, you’re telling people about it.
Telling people about a product/service is fun, exciting and empowering because you are presenting solutions that might improve lives.
Selling stuff is crap.
Also called a “mufty” day, a dress down day provides a relaxed atmosphere and a more comfortable environment for your staff to be themselves.
I propose most business should have 2 of these every week, but I suggest you go even further!
On these 2 days tell your staff they don’t even have to come into work.